Last Updated: September 17, 2026

Welcome to Steffany Jewels!

These Terms of Service ("Terms") govern your access to and use of the Steffany Jewels website, online store, products, services, and related content (collectively, the "Services").

The Services are operated by SIA Surat Diamond Latvia, trading as Steffany Jewels, a company registered in Latvia. Throughout these Terms, the words "we," "us," and "our" refer to Steffany Jewels.

Our online store is powered by Shopify, which provides the technology enabling us to offer our Services to you.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or have reached the legal age of majority in your country of residence.

When using our website or placing an order, you may be required to provide personal information, including your name, email address, billing details, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.

You may not transfer, sell, assign, or otherwise provide access to your account to another person without our prior written consent.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for unlawful purposes.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to ensure that product descriptions, images, colors, specifications, and pricing displayed on our website are accurate.

However, actual product colors and appearance may vary depending on your device, screen settings, lighting, and photography conditions.

Jewelry products may have minor variations in appearance, including differences in metal finish, gemstone color, texture, or size.

Product descriptions, specifications, availability, and prices may be changed or updated at any time without prior notice.

We reserve the right to discontinue products or limit quantities available for purchase.

All product information is provided for general informational purposes and does not constitute a guarantee that a product will meet individual expectations beyond the specifications expressly stated on the product page.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted only after Steffany Jewels confirms acceptance and receives successful payment authorization.

We reserve the right to accept, refuse, cancel, or limit any order at our discretion, including in cases of:

• Product unavailability;
• Pricing or product information errors;
• Suspected fraudulent or unauthorized transactions;
• Incorrect customer information;
• Shipping restrictions;
• Violation of these Terms.

If we cancel or modify an order, we will attempt to notify you using the contact information provided during checkout.

Please review your order carefully before completing your purchase. Once an order has been processed, cancellation may not always be possible.

Returns, refunds, and exchanges are governed by our Refund and Returns Policy.

You agree that products purchased through our website are intended for personal use and not for unauthorized commercial resale unless otherwise agreed in writing.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice.

The price charged for your order will be the price displayed at the time of purchase and confirmed in your order confirmation email.

Unless otherwise stated, prices may exclude shipping costs, applicable taxes, customs duties, import charges, or other delivery-related fees.

Customers are responsible for providing accurate billing and payment information.

You agree to:

• Provide valid and accurate payment information;
• Be authorized to use the selected payment method;
• Pay all applicable charges associated with your order;
• Promptly update your billing and contact information when necessary.

We reserve the right to correct pricing errors, including after an order has been submitted. If an error affects your order, we will contact you and provide the option to confirm or cancel the order.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders within the estimated timeframe stated on our website or during checkout.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather conditions, public holidays, and other circumstances beyond our control.

Steffany Jewels is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer, or events outside our reasonable control.

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

Once an order has been handed over to the shipping carrier, delivery risks and responsibilities may be subject to applicable shipping and consumer protection laws.

For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Steffany Jewels website, including but not limited to:

• Brand names and logos;
• Product images and photographs;
• Text and product descriptions;
• Graphics and website design;
• Videos and audio;
• Product reviews;
• Marketing materials;
• Software and website functionality;

is owned by or licensed to SIA Surat Diamond Latvia / Steffany Jewels and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, publish, sell, republish, display, transmit, or create derivative works from our content without prior written permission.

The Steffany Jewels name, logo, designs, slogans, and related branding elements may not be used without our prior written authorization.

All rights not expressly granted under these Terms are reserved by Steffany Jewels.

SECTION 7 – THIRD-PARTY SERVICES AND TOOLS

Our website may include access to third-party services, applications, payment providers, shipping services, analytics tools, or other functionality.

These third-party services may operate under their own terms and privacy policies.

Steffany Jewels does not control or guarantee the availability, accuracy, security, or performance of third-party services.

Your use of third-party tools or services is at your own discretion and subject to the applicable terms of those providers.

We may introduce additional features, tools, or services in the future. Any new features will also be subject to these Terms unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites, platforms, or services operated by third parties.

These links are provided for convenience only.

Steffany Jewels does not control, endorse, or guarantee the accuracy, security, availability, or content of third-party websites.

If you choose to access third-party websites or purchase products or services through them, you do so at your own risk.

Any complaints or disputes relating to third-party products or services should be directed to the relevant third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Steffany Jewels is powered by Shopify, which provides the technology infrastructure used to operate our online store.

However, all purchases and transactions made through our website are directly between you and SIA Surat Diamond Latvia / Steffany Jewels.

Shopify is not responsible for products sold by Steffany Jewels, including product quality, delivery, returns, refunds, warranties, or customer service.

By using our Services, you acknowledge that Shopify and its affiliates are not responsible for disputes arising directly from transactions between you and Steffany Jewels, to the extent permitted by applicable law.

SECTION 10 – PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy.

We collect and process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Because our website is hosted on Shopify, certain personal information may also be processed by Shopify and other service providers involved in operating our store, processing payments, delivering orders, and providing customer support.

For more information about how we collect, use, store, and protect your personal information, please review our Privacy Policy.

Privacy Policy: View our Privacy Policy

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, ideas, or other content to Steffany Jewels ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and promote such Feedback for business and marketing purposes.

You confirm that:

• You own or have permission to use the content you submit;
• Your Feedback does not violate the rights of any third party;
• Your Feedback is accurate and not misleading;
• Your Feedback does not contain unlawful, abusive, offensive, defamatory, or harmful material.

We reserve the right to remove or refuse to publish Feedback that violates these Terms or applicable laws.

You remain responsible for the content you submit.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping costs, or delivery times.

We reserve the right to correct such errors, update information, modify product details, or cancel affected orders at any time.

If an order is affected by an error, we will make reasonable efforts to notify the customer using the contact information provided during checkout.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to use our website:

1. For any unlawful, fraudulent, or malicious purpose;
2. To violate applicable laws or regulations;
3. To infringe intellectual property or privacy rights;
4. To harass, abuse, threaten, or harm another person;
5. To submit false or misleading information;
6. To impersonate another person or entity;
7. To distribute spam, malware, viruses, or malicious code;
8. To interfere with the operation or security of our website;
9. To collect personal information from other users without authorization;
10. To use automated scraping tools, bots, or unauthorized data extraction methods;
11. To circumvent security measures or access restrictions;
12. To reproduce, copy, resell, or exploit any part of our Services without permission.

We reserve the right to suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

SECTION 14 – AGENT AND AUTOMATED ACCESS

Automated systems, bots, artificial intelligence agents, crawlers, or other software must not access, interact with, or extract information from our Services unless expressly authorized by Steffany Jewels.

Any authorized automated access must comply with applicable technical requirements and must not bypass security measures, CAPTCHAs, access restrictions, or other protections implemented by our website.

We reserve the right to restrict or block automated access at any time.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate your access to our Services at any time if you violate these Terms or applicable laws.

Upon termination, you remain responsible for any outstanding obligations arising before termination.

The following sections shall survive termination where applicable:

• Intellectual Property;
• Feedback;
• Disclaimer of Warranties;
• Limitation of Liability;
• Indemnification;
• Governing Law;
• Privacy Policy;
• Any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services and website content are provided on an "as is" and "as available" basis.

We do not guarantee that:

• Our website will always be available or uninterrupted;
• The website will be error-free or secure;
• All information will always be complete, accurate, or current;
• Products will meet individual expectations beyond their stated descriptions.

Nothing in these Terms excludes or limits any consumer rights or statutory warranties that cannot legally be excluded under applicable Latvian or European Union law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Steffany Jewels, SIA Surat Diamond Latvia, its employees, directors, partners, service providers, affiliates, and licensors shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our Services or products.

This may include loss of profits, loss of revenue, loss of data, business interruption, or other economic losses.

However, nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law, including mandatory consumer protection rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Steffany Jewels, SIA Surat Diamond Latvia, its directors, employees, partners, service providers, and affiliates from claims, damages, liabilities, losses, and reasonable legal expenses arising from:

1. Your violation of these Terms;
2. Your violation of applicable laws or third-party rights;
3. Your misuse of our Services;
4. Content or Feedback submitted by you that violates these Terms or applicable laws.

This section does not limit any mandatory consumer rights provided by Latvian or European Union law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable.

The remaining provisions shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the entire agreement between you and Steffany Jewels regarding your use of our Services.

These Terms replace any previous agreements, communications, or understandings relating to the same subject matter.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Steffany Jewels may assign or transfer its rights and obligations under these Terms as part of a business restructuring, merger, acquisition, or transfer of business assets, subject to applicable law.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Latvia, without regard to conflict-of-law principles.

Any disputes arising from these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts of Latvia, unless mandatory consumer protection laws provide otherwise.

Consumers residing in the European Union may also have additional rights under applicable consumer protection legislation.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience only and shall not affect the interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms of Service at any time.

The latest version will always be available on our website.

Where required by applicable law, we will notify customers of material changes.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us.